Senior Service Designer

About BeInspired and Team Inspire

BeInspired is a Technology, Transformation & Growth delivery partner. Through Team Inspire, we mobilise specialist consultants and multidisciplinary teams to deliver critical workstreams and complex programmes.

Role purpose

Lead service design across complex, user-centred digital services. Shape end-to-end services that meet user needs, business objectives and government service standards, working across multidisciplinary teams to reduce complexity and deliver measurable outcomes.

What you will deliver

• Lead the design and improvement of end-to-end services across channels, systems and touchpoints.
• Plan and facilitate service mapping, journey mapping, service blueprinting and collaborative workshops.
• Translate user needs, policy requirements and operational constraints into practical service solutions.
• Identify pain points, risks, dependencies and strategic improvement opportunities across complex service ecosystems.
• Use research, data and evidence to inform design decisions, service assessments and recommendations for senior stakeholders.
• Coach and influence teams in user-centred design practices.

Essential experience

• Senior service design leadership on complex digital transformation programmes.
• Advanced service mapping, blueprinting and systems thinking.
• Strong user-centred design practice, including synthesising research into actionable improvements.
• Senior stakeholder facilitation, consensus-building and clear communication.
• Digital delivery in agile, multidisciplinary teams.
• Experience in UK Government, public sector or another highly regulated environment.
• Strong understanding of the Government Service Standard and Service Manual.
• Experience supporting services through discovery, alpha, beta and live phases.

Engagement details

• Initial duration: six months, with a six-month extension stated in the source material.
• Working pattern and location: Birmingham, Manchester, Leeds or Sheffield; three days onsite per week.
• Engagement: Inside IR35.
• Security: BPSS clearance process.

What happens next

Suitable consultants will be assessed against the delivery requirements and security process before client-specific information is shared. Engagement rate will be discussed during the qualification call, once relevant experience, availability and interest have been confirmed.

Note: Role closes Oct 27th, 2027